Responsible Gaming — Play Smart, Stay in Control

Our Commitment to You

cbaje operates as an entertainment platform. While we celebrate wins and the thrill of the game, we firmly believe that gambling must always remain a form of leisure — never a financial strategy, a way to recover losses, or an escape from everyday pressures. Our responsible gaming programme is not a legal checkbox; it is a genuine commitment to the long-term wellbeing of every player on our platform.

We invest continuously in player protection. This includes real-time monitoring for unusual betting patterns, proactive outreach to players who may be showing early signs of problem gambling, and a dedicated support team available around the clock. cbaje is a platform where you are always in charge of your own experience.

Your Responsible Gaming Tools

Every registered cbaje player has access to the following tools directly through their account settings. These tools are available at any time and take effect immediately upon activation — no waiting period, no approval required.

How to Activate Your Tools

Setting up responsible gaming controls on cbaje takes less than two minutes. Follow these steps to activate any tool on your account:

• Log in to your cbaje account using your registered mobile number and password.
• Go to Account Settings and select the Responsible Gaming section.
• Choose the tool you wish to activate — Deposit Limit, Loss Limit, Session Timer, Cooling-Off, or Self-Exclusion.
• Confirm your selection via OTP sent to your registered mobile number. The tool is activated instantly.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of income, background, or how long they have been playing. Recognising the early warning signs is the most important step toward getting help. The signs below do not automatically mean you have a gambling problem — but if several of them apply to you consistently, we strongly encourage you to use our self-exclusion tool or contact our support team.

• ⚠️Gambling with money earmarked for essential expenses such as rent, bills, food, or your family's needs.
• ⚠️Feeling irritable, anxious, or restless when you are not gambling or when you try to cut back.
• ⚠️Chasing losses — continuing to play or increasing bet sizes in an attempt to recover money you have already lost.
• ⚠️Hiding your gambling activity from family, friends, or colleagues, or lying about how much time or money you spend.
• ⚠️Borrowing money, selling possessions, or taking loans specifically to fund gambling activity.
• ⚠️Gambling interfering with work, study, family relationships, or daily responsibilities to a degree that causes ongoing problems.

Quick Self-Assessment

The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly — they are for your own awareness only and are not stored or reviewed by cbaje.

Protecting Minors

cbaje operates a zero-tolerance policy toward underage gambling. The minimum age to use any cbaje service is 21 years. We use robust identity verification during registration to confirm the age of every player. Any attempt to create an account while underage, or to allow a minor access to an existing account, is a serious violation of our Terms and Conditions and will result in immediate account termination.

If you share a household with children or young people under the age of 21, we recommend the following steps to prevent unintended access:

• Never share your cbaje account credentials with anyone — including family members or friends, regardless of age.
• Keep your mobile device locked when not in use. Use a PIN, fingerprint lock, or face recognition so that your device cannot be accessed by a minor in your household.
• Log out of your cbaje account when you finish each session, especially on shared or family devices.

Practical Tips for Playing Responsibly

Responsible gaming is not just about the tools cbaje provides — it is also about the habits and mindset you bring to every session. Here are six simple principles that experienced, responsible players across Dhaka, Chittagong, and Sylhet use to keep gaming enjoyable over the long term:

• Set a fixed entertainment budget before you start and treat it the same as a cinema ticket or restaurant meal — money spent on enjoyment, not an investment.
• Never chase losses. If your session balance runs out, close the app and return another day — the games will still be there tomorrow.
• Take regular breaks. Even short pauses during a session help you stay clear-headed and make better decisions about when to stop.
• Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol. Your decision-making is impaired in these states.
• Keep gambling in perspective. It is one form of entertainment among many. Make sure you are also spending time on other activities you enjoy — cricket, family, friends, and hobbies.
• Talk openly with people you trust. If gaming is starting to feel like an obligation rather than fun, sharing that feeling with a trusted family member or friend is a healthy first step.

Get Support — You Are Not Alone

If you are worried about your own gambling or about someone close to you, please reach out. Our support team handles all responsible gaming enquiries with complete confidentiality and without judgement. There is no shame in asking for help — in fact, it is the single most effective thing you can do to regain control.

All responsible gaming requests — including self-exclusion activations — are processed within 24 hours of receiving your message. If your request is urgent and you need your account suspended immediately, please state this clearly in your email and our team will prioritise your case.